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Question: how to get my iphone off disabled mode

my iPhone se is disabled and it wont change even after we downloaded iTunes and forced reset the phone as it said to do can someone walk me through it please thank u

iPhone SE

Posted on Jun 12, 2018 9:46 PM

Helpful answers

Question marked as Helpful

Jun 14, 2018 8:52 AM in response to dylanfromhampstead In response to dylanfromhampstead

Hello dylanfromhampstead,

Thanks for that info and choosing the Apple Support Communities. If I understand correctly, you need help with your disabled iPhone. To help with this issue, please follow these steps from this Apple resource on this situation:

  1. Connect your iOS device to your computer and open iTunes. If you don't have a computer, borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider.
  2. While your device is connected, force restart it:
  3. When you see the option to Restore or Update, choose Restore. User uploaded file

    iTunes will download software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3.

  4. Wait for the process to finish. Then you can set up and use your device.

User uploaded file

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled

Cheers!

Jun 14, 2018 8:52 AM

Question marked as Helpful

Jun 14, 2018 8:52 AM in response to dylanfromhampstead In response to dylanfromhampstead

Hello dylanfromhampstead,

Thanks for that info and choosing the Apple Support Communities. If I understand correctly, you need help with your disabled iPhone. To help with this issue, please follow these steps from this Apple resource on this situation:

  1. Connect your iOS device to your computer and open iTunes. If you don't have a computer, borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider.
  2. While your device is connected, force restart it:
  3. When you see the option to Restore or Update, choose Restore. User uploaded file

    iTunes will download software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3.

  4. Wait for the process to finish. Then you can set up and use your device.

User uploaded file

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled

Cheers!

Jun 14, 2018 8:52 AM

User profile for user: dylanfromhampstead

Question: how to get my iphone off disabled mode